1. Purpose

Project Juliet Holdco Pte. Ltd and each of its subsidiaries (including without limitation Fortune Opco Pte. Ltd.) (collectively referred to as the “Company”) is committed to maintaining open, transparent, and responsible operations. This Policy outlines the Company’s Grievance Policy, which is designed to manage communications and complaints from the public regarding the Company's business activities. This mechanism is specifically for general business activities and is not intended for handling customer grievances related to products or warranties.

2. Scope

This Policy applies to all external stakeholders and members of the public who wish to raise a concern or grievance regarding the business, operations, or affairs of the Company. This Policy shall be published on our website.

3. Process

Our process aims to ensure that external complaints are screened, investigated, and resolved in a manner that is transparent, fair, and documented.

Step 1: Grievance Reporting (Receive and Register)

I. Members of the public can submit a grievance or concern through our publicly accessible channels:

• Postal mail: 33A Pagoda Street, Singapore 059192
• Email: employee-relations@liminal.build

II. To help us investigate effectively, complainants should provide the following details to the best of their ability:

• Personal Information: Full name and contact information (unless reporting anonymously).
• Details of Grievance: A clear and concise description of the issue, including specific dates, times, and individuals involved (if known).
• Supporting Documents: Any relevant documents, photos, or videos that support the grievance.
• Desired Resolution: A clear statement of the outcome sought.

Anonymous Reporting: The Company accepts anonymous concerns. Anonymous complaints will be treated with the same level of seriousness and thoroughness as named complaints. However, please note that if you choose to remain anonymous, the Company may not be able to communicate the investigation's outcome or actions taken back to you.

Step 2: Initial Assessment (Screen and Assess)

Upon receiving a grievance, the management team (comprising the CEO and Head of Growth) will register the complaint and conduct an initial screening within 14 days of receipt of the complaint. The team will assess the issues raised to determine their validity, severity, and the most appropriate way to address and investigate them.

Step 3: Investigation and Outcomes (Respond and Track)

The Company will conduct a fact-finding review based on the information provided within 45 days of receipt of the complaint. Once the assessment and investigation are complete, the Company will, within 45 days of completion of the assessment and investigation:

• Formulate an appropriate response and resolution.
• Provide a response to the complainant (if contact details were provided).
• Track and carefully document the grievance, the investigation process, and the final response provided to the public.

Step 4: Appeals

• If the grievance has not been resolved to the complainant’s satisfaction, they may appeal by writing to our email address employee-relations@liminal.build or our postal address (33A Pagoda Street, Singapore 059192), within one week of the date on which the decision was sent.
• The management team together with HR will first hold an appeal meeting within 30 days of receiving the appeal. If HR determines that further investigation is required, HR will independently investigate the complaint and write up a report regarding the grievance, the initial outcome, the appeal and decide on the final outcome. The investigation and write up process will take place no more than 90 days after receiving the appeal.
• HR shall confirm its final decision in writing to the complainant, no more than 90 days after receiving the appeal.
• This is the end of the procedure, and there is no further right of appeal.
• If the complainant remains dissatisfied with the outcome following the internal appeal, they may pursue the matter through external independent mechanisms as applicable to the nature of the grievance.

Step 5: Continuous Improvement (Adjust Management Programs)

The Company is dedicated to continuous improvement. Management will review the feedback and outcomes generated from external grievances to adjust, update, and improve the Company's management programs and operational practices as appropriate.

Confidentiality

The Company handles complaints with openness and transparency while respecting the privacy of the complainant. In cases involving sensitive information, data will be handled carefully to protect the identities of those involved, unless disclosure is required by law.

Data Governance and Review

All personal details, statements, and sensitive information collected during the external grievance process are handled in strict compliance with applicable data privacy frameworks, including the Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR).

Annex A: Grievance Register Template

The following register will be maintained by the Company for internal documentation, continuous monitoring, and audit purposes. All data entered herein is treated in accordance with the Company's Data Privacy Policy.